At Cronica, we’re all about the fine details. We’ve got a well-defined workflow that starts when we receive a project from a client and doesn’t stop until the work is delivered and the client is satisfied. This isn’t a one-step operation – we’ve got checkpoints in place at crucial stages to ensure top-notch quality every step of the way. Before we send any translation off to a client, it’s reviewed by one of our editors. This is like our secret sauce – it’s what makes sure our work isn’t just good, but great. Of course, the level of review depends on what’s required for each project. It’s all about customization and tailoring to specific needs.

We’re big on feedback here at Cronica. We’ve got a system to handle any feedback and complaints from our clients, because we believe in learning from every experience. Once a project is delivered, we don’t just pat ourselves on the back and call it a day. Nope, we evaluate it thoroughly to understand what we nailed and where we could do better next time.

Our commitment to quality isn’t just about the here and now. It’s about the big picture.

Quality Management System must be like the engine of a well-oiled machine. We’ve got a dedicated Quality Manager at the helm, making sure everything runs like clockwork. Our translators and reviewers aren’t just picked out of a hat – we’ve got clear procedures for selecting and approving them, ensuring we’re always working with the best in the business. We also have documented procedures to assess the performance of our managers, translators, and reviewers, and if anything slips up, we’re on it with corrective action right away.

To maintain transparency and promote continuous improvement, we undertake periodic internal reporting. This allows us to track our performance, address any issues, and celebrate our successes.

At Cronica, a systematic approach is not just a methodology; it’s our ethos. We believe that a well-defined system is crucial to deliver exceptional services consistently, and it forms the bedrock of our operations. Through our processes and quality management system, we uphold our commitment to excellence, ensuring that we consistently meet and exceed our clients’ expectations.